Privacy Policy

Effective Date: Sept 17, 2024
Last Updated: February 19, 2025

Croak Solutions Inc. (dba Take Care) ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you use our website, mobile applications, and services (collectively, the "Services"). It also explains your rights regarding your information under the Personal Information Protection and Electronic Documents Act (PIPEDA)and other applicable Canadian privacy laws.

By accessing or using our Services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information from you to provide and improve our Services.

1.1 Information You Provide to Us

You may provide us with the following information when you use our Services:

Personal Identification Information: Name, email address, postal address, phone number, date of birth, government-issued ID, and emergency contact details.
Account Information: Username, password, security questions, and preferences.
Payment Information: Billing address, credit card information, and other financial details processed through secure third-party processors.
Service-Specific Information: Information regarding estate planning, digital legacy details, healthcare preferences, and other sensitive data related to our services.
Communications: Information contained in your communications with us, including customer support inquiries and feedback.
Marketing Preferences: Your opt-in and opt-out choices for marketing communications.

1.2 Information We Collect Automatically

When you use our Services, we may collect certain information automatically, including:

IP address
Browser type and version
Device type and operating system
Access times and dates
Pages visited, time spent on pages, and clickstream data
Location information (if you enable location services)

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Service providers (e.g., payment processors, analytics providers)
Publicly available sources
Partners and affiliates (with your consent, where required)

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our Services
Create and manage your account
Process payments and deliver requested services
Respond to customer inquiries and provide support
Personalize your user experience
Send you important notices, updates, and promotional materials (with your consent)
Improve our website functionality and service offerings
Detect, prevent, and investigate fraud or other unauthorized activities
Comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing Personal Information

Under PIPEDA, we collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate under the circumstances. Legal bases for processing include:

Consent: Where you have provided consent for a specific purpose.
Contractual Necessity: When processing is necessary to fulfill our contractual obligations.
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: For purposes such as improving our services and ensuring security, provided these interests are not overridden by your rights.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

4.1 With Service Providers

We share information with third-party providers who perform services on our behalf, including payment processing, data hosting, analytics, customer support, and marketing. These providers are contractually obligated to protect your information.

4.2 Legal Requirements and Safety

We may disclose your information to comply with legal obligations, court orders, or legal processes, or to protect the rights, safety, and property of [Your Company Name], our users, or others.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent.

5. Data Retention

We retain personal information as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal, regulatory, and contractual obligations
Resolve disputes and enforce agreements

When information is no longer required, we securely delete or anonymize it.

6. Data Security

We implement technical, administrative, and physical safeguards to protect your information, including:

Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and vulnerability scans
Employee training on data privacy and security

While we strive to protect your information, no security system is completely foolproof. Please protect your account credentials and contact us immediately if you suspect unauthorized access.

7. International Data Transfers

If your information is transferred outside of Canada, we ensure that adequate protection measures are in place, consistent with Canadian privacy laws. Transfers may occur to countries with different data protection laws; however, we require that all recipients provide appropriate safeguards.

8. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your information, subject to legal exceptions.
Withdrawal of Consent: Withdraw previously given consent at any time.
Data Portability: Request a copy of your information in a structured, commonly used format.

To exercise these rights, contact us at info@takecaretogether.ca. We will respond within 30 days in accordance with PIPEDA requirements.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to enhance your experience, analyze website usage, and deliver targeted advertisements.

9.1 Types of Cookies:

Essential Cookies: Required for website functionality.
Analytics Cookies: Help us understand how users interact with our site.
Advertising Cookies: Deliver personalized ads.

You can manage cookie settings through your browser.

10. Third-Party Services and Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing information.

13. Marketing and Communications

With your consent, we may send you marketing communications. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

14. Automated Decision-Making and Profiling

We use automated processes to personalize your experience, such as recommending resources based on your responses within the platform. These recommendations do not produce legal effects or similarly significant impacts on you. If we implement automated decision-making that affects your rights, we will notify you and explain your options.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our website, email notifications, or other means. Please review this policy periodically.

16. Contact Us

For questions or concerns about this Privacy Policy or your personal information, contact us at:

Croak Solutions Inc.

Dba Take Care

175 Longwood Rd S

Suite B21

Hamilton ON L8P 0A1

info@takecaretogether.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC).