Effective Date: Sept 17, 2024

Last Updated: February 19, 2026

Croak Solutions Inc. (dba Take Care) ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you use our website, mobile applications, and services (collectively, the "Services"). It also explains your rights regarding your information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy. Where required by law, we will obtain your express consent before collecting, using, or disclosing your personal information. For sensitive personal information - including health information, estate planning details, and government-issued identification - we will always obtain your express consent. 

1. Information We Collect
We collect various types of information from you to provide and improve our Services.
1.1 Information You Provide to Us
You may provide us with the following information when you use our Services:

• Personal Identification Information: Name, email address, postal address, phone number, date of birth, government-issued ID, and emergency contact details.

• Account Information: Username, password, security questions, and preferences.

• Payment Information: Billing address, credit card information, and other financial details processed through secure third-party processors.

• Service-Specific Information: Information regarding estate planning, digital legacy details, healthcare preferences, and other sensitive data related to our services. We will obtain your express consent before collecting this sensitive personal information.

• Communications: Information contained in your communications with us, including customer support inquiries and feedback.

• Marketing Preferences: Your opt-in and opt-out choices for marketing communications.

1.2 Information We Collect Automatically
When you use our Services, we may collect certain information automatically, including:

• IP address

• Browser type and version

• Device type and operating system

• Access times and dates

• Pages visited, time spent on pages, and clickstream data

• Location information (if you enable location services)

1.3 Information from Third Parties
We may receive information about you from third-party sources, including:

• Service providers (e.g., payment processors, analytics providers)

• Publicly available sources

• Partners and affiliates (with your consent, where required)

2. How We Use Your Information
We use your information to:

• Provide, operate, and maintain our Services

• Create and manage your account

• Process payments and deliver requested services

• Respond to customer inquiries and provide support

• Personalize your user experience

• Send you important notices, updates, and promotional materials (with your consent)

• Improve our website functionality and service offerings

• Detect, prevent, and investigate fraud or other unauthorized activities

• Comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing Personal Information
Under PIPEDA, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate under the circumstances. We rely on the following bases for processing:

• Consent: Where you have provided consent for a specific purpose.

• Contractual Necessity: When processing is necessary to fulfill our contractual obligations.

• Legal Obligations: To comply with applicable laws and regulations.

• Exceptions Without Consent: In limited circumstances permitted by PIPEDA, such as for legal, security, or emergency purposes.

4. How We Share Your Information
We may share your information in the following circumstances:
4.1 With Service Providers
We share information with third-party providers who perform services on our behalf, including payment processing, data hosting, analytics, customer support, and marketing. These providers are contractually obligated to protect your information.
4.2 Legal Requirements and Safety
We may disclose your information to comply with legal obligations, court orders, or legal processes, or to protect the rights, safety, and property of Croak Solutions Inc., our users, or others.
4.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.
4.4 Sponsored Accounts
Take Care may share anonymized or aggregated information derived from use of the Services with Sponsors or enterprise partners for reporting, evaluation, quality improvement, research, and program assessment purposes. Information shared in this form does not reasonably identify you as an individual and cannot be used to access your account or personal content. For more information about sponsored access see our Terms and Conditions.
4.5 With Your Consent
We may otherwise share your information with third parties when you have given explicit consent.

5. Data Retention
We retain personal information as long as necessary to:

• Fulfill the purposes for which it was collected

• Comply with legal, regulatory, and contractual obligations

• Resolve disputes and enforce agreements

When information is no longer required, we securely delete or anonymize it.

6. Data Security
We implement technical, administrative, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest

• Access controls and authentication mechanisms

• Regular security assessments and vulnerability scans

• Employee training on data privacy and security

While we strive to protect your information, no security system is completely foolproof. Please protect your account credentials and contact us immediately if you suspect unauthorized access.

7. International Data Transfers 
Your personal information may be transferred to, stored, and processed in countries outside of Canada, including the United States, where our service providers may be located. When we transfer personal information outside of Canada, we take steps to ensure that adequate protection measures are in place, including contractual obligations requiring recipients to protect your information in a manner consistent with Canadian privacy laws. Please be aware that personal information in another jurisdiction may be accessible to law enforcement and national security authorities in that jurisdiction. 

8. Your Privacy Rights
You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your information, subject to legal exceptions.

• Withdrawal of Consent: Withdraw previously given consent at any time.

• Anonymized Data Use: We may use anonymized or de-identified information - from which you cannot reasonably be identified - to improve our Services, conduct research, and develop new products and features. Such anonymized information is no longer considered personal information under PIPEDA. 

To exercise these rights, contact us at info@takecaretogether.ca. We will respond within 30 days in accordance with PIPEDA requirements. In some circumstances, we may need to extend this period, in which case we will notify you of the extension and the reason for it.

9. Cookies and Similar Technologies
We may use cookies and similar technologies to enhance your experience, analyze website usage, and deliver targeted advertisements.
9.1 Types of Cookies:

• Essential Cookies: Required for website functionality.

• Analytics Cookies: Help us understand how users interact with our site.

• Advertising Cookies: Deliver personalized ads.

You can manage cookie settings through your browser.

10. Third-Party Services and Links
Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing information.

11. Marketing and Communications
With your consent, we may send you marketing communications. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

12. Automated Decision-Making and Profiling
We use automated processes to personalize your experience, such as recommending resources based on your responses within the platform. These recommendations do not produce legal effects or similarly significant impacts on you. If we implement automated decision-making that affects your rights, we will notify you and explain your options.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through our website, email notifications, or other means. Please review this policy periodically.

14. Contact Us
For questions or concerns about this Privacy Policy or your personal information, contact us at:
Croak Solutions Inc.
Dba Take Care
175 Longwood Rd S
Suite B21
Hamilton ON L8P 0A1
info@takecaretogether.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC).